Terms of service

 

LILA – Terms of Service

Welcome to Lila. By accessing our website and placing an order, you agree to the following Terms of Service. Please read them carefully before using our services.

 

 

 

1. General

By using our website, you confirm that you are at least 18 years old or have permission from a parent or guardian. You agree not to use our products or services for any illegal or unauthorized purpose.


We reserve the right to update, modify, or replace any part of these Terms at any time.

 

 

 

2. Products & Orders

All products are subject to availability. We reserve the right to limit or cancel any order at our discretion.


Once an order is placed, it cannot be changed or canceled after it has been processed.

 

 

 

3. Customization

Many Lila products are customized (e.g., embroidery, initials, color selections).


By placing an order, you agree that:

 

  • All customization details provided are correct

  • Spelling, initials, and color choices are your responsibility

 


Lila is not responsible for errors submitted by the customer.

 

 

 

4. Pricing & Payments

All prices are listed in AED unless stated otherwise. Prices are subject to change without notice.


Full payment must be completed before order processing. We reserve the right to refuse or cancel orders if payment is not authorized.

 

 

 

5. Shipping & Delivery

Delivery times are estimates and may vary depending on location and external factors.


Lila is not responsible for:

 

  • Delays caused by courier services

  • Incorrect shipping information provided by the customer

 

 

 

 

6. Return & Refund Policy

All sales are final.


We do not offer returns, exchanges, or refunds, except in cases where:

 

  • The wrong item was sent

  • The product is defective or damaged

  • The order does not match what was confirmed

 


For full details, please refer to our Return & Refund Policy.

 

 

 

7. Intellectual Property

All content on this website, including logos, designs, images, and branding, is the property of Lila.


You may not reproduce, copy, or use any content without written permission.

 

 

 

8. Limitation of Liability

Lila shall not be held liable for any indirect, incidental, or consequential damages resulting from the use of our products or services.

 

 

 

9. Changes to Terms

We reserve the right to update these Terms of Service at any time. Continued use of our website means you accept any changes.

 

 

 

10. Contact Information

For any questions or concerns, please contact us at:

Lilalilaae@gmail.com