Shipping policy

 

LILA – Shipping Policy

At Lila, every order is carefully prepared, especially for our customized pieces. Please review our shipping policy below.

 

 

 

1. Processing Time

All orders are processed within 3–5 business days.


Customized items (such as embroidered pouches) may require additional time depending on the design and order volume.


Once your order is processed, it will be handed over to our delivery partner.

 

 

 

2. Shipping Time

Estimated delivery times:

  • UAE: 3-5 business days

Please note that delivery times are estimates and may vary.

 

 

 

3. Shipping Fees

Shipping fees are calculated at checkout based on your location.


Occasionally, Lila may offer free shipping promotions, which will be clearly stated on our website or social media.

 

 

 

4. Order Tracking

Once your order has been shipped, you may receive a tracking number (if applicable) to monitor your delivery.

 

 

 

5. Delays

Lila is not responsible for shipping delays caused by:

 

  • Courier service issues

  • Weather conditions

  • Customs clearance (for international orders)

 

 

 

 

6. Incorrect Address

Please ensure all shipping details are correct before placing your order.


Lila is not responsible for:

 

  • Orders shipped to incorrect addresses provided by the customer

  • Failed deliveries due to incomplete information

 


Additional fees may apply for re-delivery.

 

 

 

7. Damaged or Lost Packages

If your order arrives damaged or is lost during shipping, please contact us within 48 hours of delivery.


Kindly include:

 

  • Your order details

  • Photos (if applicable)

 


We will review the issue and assist you accordingly.

 

 

 

8. Contact Us

 


For any shipping-related questions, please contact us at:

lilalilaae@gmail.com or through Instagram @lila.ae