Refund policy

 

LILA – Return & Refund Policy

 


At Lila, each item is carefully crafted and prepared with attention to detail, especially for customized and embroidered products. Due to the nature of our items, we maintain a strict no return and no refund policy.


 

No Returns or Refunds

 


All sales are final. We do not accept returns, exchanges, or refunds once an order has been placed and processed.


 

Exception – Error from Our Side

 


We take full responsibility if there is a mistake on our end. An exception will be made in the following cases:

 

  • You received the wrong item

  • The product has a defect or damage

  • The order does not match your confirmed request

 


In such cases, we will:

 

  • Offer a replacement, or

  • Provide a refund, depending on the situation

 


 

Reporting an Issue

 


If there is an issue with your order, please contact us within 48 hours of receiving your item.

Kindly include:

 

  • Your order details

  • Clear photos of the issue

 


Requests made after this period may not be accepted.


 

Important Notes

 

 

  • Items that have been used, washed, or damaged after delivery are not eligible for review

  • Minor variations in color or embroidery are not considered defects

  • Customized items are made specifically for you and cannot be returned